FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Size Guide

Size chart detail is available at every product page. Please make sure to choose the right size of the sandal that you want to buy.

How to Order

GIFT CARD

How to Pay
Bank BCA

 

  • Make sure the nominal to paid is correct already (SUBTOTAL + UNIQUE CODE)
  • Make sure to fill out the payment confirmation form for a maximum of 1 × 24 hours
  • You only need to do one payment confirmation

 

Virtual Account
  • Before placing an order, make sure you choose the bank that will be use for payment
    (ex: Mandiri - Choose Mandiri virtual) because payments via virtual account cannot be transfer from a different bank
  • Check the payment expiration period at the billing payment.
  • Follow the payment instructions on the billing payment.
  • And don't forget to screenshot the billing payment.
Credit / Debit Card

 

  • Input your credit/debit card; credit/debit card number, expiration date, and security code
  • Make sure the email billing address is correct
GoPay
  • Open your Gojek app or other e-wallet.
  • Scan the QR code
  • Check your payment details, then tap the Pay button.
  • Enter your PIN.
  • Your transaction is completed.
OVO
  • The duration of payment verification is only 30 seconds.
  • Make sure you use the same phone number with your OVO account.
  • Before placing an order, make sure your balance is sufficient to make a payment.
DANA
  • Enter your DANA account phone number.
  • Make sure your balance is sufficient to make a payment.
ShopeePay

 

  • Please scan the available QRIS QR Code to make a payment
  • Make sure your balance is sufficient to make a payment.
Link Aja

 

  • Enter the mobile number that integrated with LinkAja
  • Make sure your balance is sufficient to make a payment.
Kredivo
  1. To speed up the payment process, make sure you have a credit account before checking out. Account registration can be done via kredivo.com
  2. Choose the product you want, when you have finished checkout your order.
  3. Complete your data and then select Kredivo in the payment method menu. Then finish the order, you will be directed to the page
  4. After logging into the Kredivo page, choose a payment method, check your purchases, then log in with your Kredivo account. Enter your mobile number and UTP code
  5. After logging into the Kredivo page, choose a payment method, check your purchases, then log in with your Kredivo account. Enter your mobile number and UTP code
  6. Transaction complete.

About Payment Confirmation

Payment confirmation is only required if you make a payment using Bank BCA. Click this link to do the confirmation.

About Shipping
  1. We only ship via SiCepat Ekspres.
  2. If you choose SiCepat BEST (1-day delivery), payment must be made before 13.00 WIB to ensure the package is delivered on time. And, if you place your order after 16.00 WIB, the item will be shipped the next day.
  3. It’s important to make sure the email you input when ordering is correct.
  4. We will send the receipt/tracking number the day (D+1) after the item is successfully shipped. If you’re not getting the number in your inbox, please check the spam/promotions email tab.
  5. We ship every day except Sundays and public holidays.
  6. If you place an order the day before our off day after 13.30 WIB, we will ship it on the next working day.
  7. To track your order, please input your tracking number at https://www.sicepat.com/checkAwb
  8. For questions about orders that are in the process of shipping, you can directly contact SiCepat Ekspres

Call Center : 021-5020-0050

Whatsapp : 0812 9966 6088

Line : @sicepat

Email : customer.care@sicepat.com

Order Status (e.g Completed)
  • PENDING/AWAITING: The order has been confirmed, but not yet paid.
  • PROCESSING: The payment has been received (via VIRTUAL ACCOUNT, CREDIT/DEBIT CARD, E-WALLET, PAYLATER, etc) is currently in the verification/checking process.
  • BANK CONFIRMATION: The customer has uploaded a transfer receipt and the payment is currently in the verification/checking process.
  • PAYMENT COMPLETED: Your purchase is in the process of packaging and will be shipped soon. You can check your order status right here.
  • PRE-ORDER: The item that you ordered is being processed and it will take around 5-7 working days to ship.
  • SHUFFLE: The item that you ordered is being crafted and it will take around 14 working days to ship.
Special Sandals Care
We offer you our list of Sandals Care with Deekey Shoes Garage. Here are our available services and estimated day finish:
 
Fast Clean – IDR 40.000 (1 Day*)
Premium Clean – IDR 70.000 (4 Days*) 
Unyellowing – IDR 75.000 (3 Days*)
Repaint Upper – IDR 155.000 (6 Days*) 
(*Working days)
 
You can drop our sandals at Hi Jack Sandals Bandung store at Jl. Dahlia No. 1A or for more info, contact us via Whatsapp
Return & Refund Policy

RETURN:

  1. Before purchasing our sandals, please follow our size measurement guide to ensure you order the correct size.
  2. The exchange is only valid as long as the size is still available.
  3. Unless we sent you the wrong product/size, you will be responsible for the shipping costs.
  4. You can exchange the sandals within a maximum of two (2) days after you receive them.
  5. Please make sure the sandals you want to exchange are clean and unused. Otherwise, we have the right to cancel the exchange and send them back to you.
  6. We will immediately send you the replacement after we have received the returned product.
  7. Unless we sent you the wrong product/size, the exchange does not apply to:
    • Pre-order items
    • Alto Pristine
    • Hi-Floam sandals
    • Sandal parts
    • Merchandise
    • On-sale products
    • Discontinued products
    • Free shipping promo products
    • SHUFFLE
    • Special release/limited edition products
  8. Before you return the product, please contact our customer service first via Whatsapp at +62 812-2142-7771

REFUND:

All products are non-refundable. Make sure all information is correct before you pay!

Further Questions?

Got further questions? Kindly reach us through Whatsapp 
Feel free to ask! 

OPERATIONAL HOURS:
Monday—Friday: 09.00—17.00 WIB
Saturday: 09.00—14.00 WIB
Sunday: OFF