Size Guide

Size chart detail is available at every product page. Please make sure to choose the right size of the sandal that you want to buy.

How to Order


How to Pay
Bank BCA


  • Make sure the nominal to paid is correct already (SUBTOTAL + UNIQUE CODE)
  • Make sure to fill out the payment confirmation form for a maximum of 1 × 24 hours
  • You only need to do one payment confirmation


Nicepay (Virtual Account)
  • Before placing an order, make sure you choose the bank that will be use for payment
    (ex: Mandiri - Choose Mandiri virtual) because payments via virtual account cannot be transfer from a different bank
  • Check the payment expiration period at the billing payment.
  • Follow the payment instructions on the billing payment.
  • And don't forget to screenshot the billing payment.
Credit / Debit Card


  • Input your credit/debit card; credit/debit card number, expiration date, and security code
  • Make sure the email billing address is correct
  • Open your Gojek app or other e-wallet.
  • Scan the QR code
  • Check your payment details, then tap the Pay button.
  • Enter your PIN.
  • Your transaction is completed.
  • The duration of payment verification is only 30 seconds.
  • Make sure you use the same phone number with your OVO account.
  • Before placing an order, make sure your balance is sufficient to make a payment.
  • Enter your DANA account phone numbe.
  • Make sure your balance is sufficient to make a payment.


  • Please scan the available QRIS QR Code to make a payment
  • Make sure your balance is sufficient to make a payment.
Link Aja


  • Enter the mobile number that integrated with LinkAja
  • Make sure your balance is sufficient to make a payment.
  1. To speed up the payment process, make sure you have a credit account before checking out. Account registration can be done via
  2. Choose the product you want, when you have finished checkout your order.
  3. Complete your data and then select Kredivo in the payment method menu. Then finish the order, you will be directed to the page
  4. After logging into the Kredivo page, choose a payment method, check your purchases, then log in with your Kredivo account. Enter your mobile number and UTP code
  5. After logging into the Kredivo page, choose a payment method, check your purchases, then log in with your Kredivo account. Enter your mobile number and UTP code
  6. Transaction complete.
  1. Select the product you want, then click the Cicil icon. You will be directed automatically to the website
  2. On the website, select the Down Payment and the payment scheme for your installment.
  3. Complete your data.
  4. Data verification takes 2-3 business days to process.
  5. Pay the Down Payment for your installments to Cicil.
  6. After the Down Payment is received, it will be proceed to the ordering process.
  7. Your order will be sent to your address.
  8. Pay your monthly installments on schedule.

About Payment Confirmation

Payment confirmation is only required if you make a payment using Bank BCA. Click this link to do the confirmation.

About Shipping
  1. Delivery only uses the SiCepat Ekspres
  2. Regular SiCepat delivery is done 1 x 24 hours after you make the payment transaction.
  3. For BEST SiCepat delivery (1 day delivery) payment must be made before 13.00 WIB if payment is more than the specified hour, then the shipment will still be sent in the next day.
  4. We will send receipt number 1 x 24 hours after the item is successfully shipped.
  5. You can ask direct questions about receipts to our customer service number at +62 812 2142 7771
  6. For questions about orders that are in the process of shipping, you can directly contact the SiCepat Call Center at 021 50200050
Order Status (e.g Completed)

PENDING/AWAITING: The order has been received, but not yet paid
PROCESSING: The payment has been received (via OVO, NICEPAY, CREDIT/DEBIT CARD, GOPAY, etc) and in the process of checking
OR If you purchase a pre-order item, you have to wait 5-7 working days (except holiday/days off)
COMPLETED: Your purchase is in the process of packaging and will be shipped soon

You can check your order status right here

Tracking Number
  • It’s important to make sure the email you input when ordering is correct
  • We deliver packages everyday (EXCEPT SUNDAY)
  • If your order placed after 16.00 WIB, the item will be shipped the next day
  • Receipt number will be sent via email D+1 after the item has been shipped
  • If you’re not getting the receipt number on your inbox, please check in spam/promotions email tab.
Track My Order

To track your order, please click this link and input your tracking number here

Special Sandals Care
Special Sandals Care 
We offer you our list of Sandals Care with Deekey Shoes Garage. Here are our available services and estimated day finish:
Fast Clean – IDR 35.000 (1 Day*)
Premium Clean – IDR 65.000 (4 Days*) 
Unyellowing – IDR 70.000 (3 Days*)
Repaint Upper – IDR 150.000 (6 Days*) 
(*Working days)
You can drop our sandals at Hi Jack Sandals Bandung store at Jl. Dahlia No. 1A or for more info, contact us via WA at (+6281221427771)


Return Policy
  • Please measure your feet to our size chart before you place the order.
  • Either size or product exchange does not apply to Pre-Order Item, Alto Pristine, Séjour/Hi-Floam, Parts, Merchandise, Sale, Discontinued Products, Free Shipping, and SPECIAL RELEASE/LIMITED EDITION.**
    (**exchange only applies if you get the wrong product/size and the shipping cost will be on us)
  • The size exchange is only valid as long as the size is still available, and the shipping cost will be on you.
  • Please make sure the sandals you want to exchange are clean and unused.
  • Otherwise, we have the right to cancel the exchange and send them back to you.
  • You can exchange the sandals within maximum two (2) days after you receive the sandals.
  • We will immediately send you a replacement after we have received the return.
  • If you have other questions, please contact our Customer Service.

All products are non-refundable. Make sure all information is correct before you pay!

Further Questions?

Got further questions? Kindly reach us through Whatsapp or LINE
Feel free to ask! 

Monday—Friday: 09.00—17.00 WIB
Saturday: 09.00—14.00 WIB
Sunday: OFF