- Please measure your feet to our size chart before you place the order.
- Size exchange does not apply to Alto Pristine, Séjour Collections, Accessories, Merchandise, Sale, Discontinued Products, Collaboration, Usage of a Voucher Code, Free Shipping, and LIMITED EDITION.
- Exchange only applies if you get the wrong product/size.
- If you get the wrong product, the exchange shipping cost will be on us.
- FOR REGULAR PRICE: The size exchange is only valid as long as the size is still available, and the shipping cost will be on you.
- Make sure the sandals you want to exchange are clean and unused. Otherwise, we have the right to cancel the exchange and send them back to you.
- You can exchange the sandals within maximum two (2) days after you receive the sandals.
- We will immediately send you a replacement after we have received the return.
- If you have other questions, please contact our Customer Service.
All products are non-refundable. Make sure all information is correct before you pay!