1. Please measure your feet to our size chart before you place the order.
  2. Either size or product exchange does not apply to Pre-Order Item, Alto Pristine, Séjour Collection, Accessories, Merchandise, Sale, Discontinued Products, Collaboration, Free Shipping, and SPECIAL RELEASE/LIMITED EDITION.**
    (**exchange only applies if you get the wrong product/size and the shipping cost will be on us)
  3. The size exchange is only valid as long as the size is still available, and the shipping cost will be on you.
  4. Please make sure the sandals you want to exchange are clean and unused.
  5. Otherwise, we have the right to cancel the exchange and send them back to you.
  6. You can exchange the sandals within maximum two (2) days after you receive the sandals.
  7. We will immediately send you a replacement after we have received the return.
  8. If you have other questions, please contact our Customer Service.


All products are non-refundable. Make sure all information is correct before you pay!